About Optimal Nexus
Our Mission
At Optimal Nexus, we are dedicated to providing our clients with the highest level of offshoring, near-shoring, KPO and BPO consulting services. We strive to help our clients achieve their profitability goals and reach their full business potential.
The business world is changing and the workplace and staff that you need doesn't have to be as expensive as it used to be. Engage us to help you find the perfect partners for you through remote staffing.
Our Team
We have a team of experienced and highly skilled consultants who have over 60 years combined experience in the outsourcing industry within BPO services and
are committed to delivering exceptional results for our clients. Our team members bring a wealth of knowledge and expertise to every project we undertake.
Our team is available world wide to help businesses achieve their goals.
Our Approach
We take a collaborative approach to BPO consulting, working closely with our clients to understand their unique needs and develop customized solutions. We believe that effective communication and partnership are key to achieving success. With the use of A.I. and our extensive knowledge of the different models, pricing structures and services available we will find you the best match possible and ensure you are ready to grow both your team and your profit margins.
Our Network
We have a large network of BPO services providers that we know and work with, we compare rates, talent and availability to make sure that you partner with the best available partners for your team.
Our network covers the globe and dependent on your needs we will recommend the best location to save you costs and find the best talent for your business.
Our services
With years of experience, we know the right questions to ask to make sure that you receive the very best match for your needs. We are dedicated to making your global team work for you and understand that every customer, big or small, has unique needs that need addressing. We are able to walk you through the selection process and help you make the right decision when it comes to selecting your ideal partner. BPO consulting to help all customers, big and small.
Independent
Unlike most companies, we do not have our own BPO or operation so we take a completely independent view to finding you the best talent through our BPO consulting . Using our database, A.I. smart matching and knowledge we guide you to the right territory, and then provider based on your desired outcomes. We use Smart matching to ensure that we find you the right partner. Each country and service provider has their own advantages and disadvantages, we will guide you through the process of finding the right provider for you.
why optimal nexus?
Planning
Procurement
Transition
We are experts, we will help you get ready to use outsourcing and offshoring staff effectively and strategically to give your business an advantage. We know what is possible, the best way to proceed and will give you the support and knowledge to make sure it is a success
Transition
Procurement
Transition
We help with the implementation of your new function and how it fits within your business. We have systems and procedures in place to help with the transition of the HR, payroll and IT to make sure that your engagement with the bpo service provider is seamless.
Procurement
Procurement
Onshore Support
We know the right questions to ask and how to find the right vendors for your business. We can help you set up an RFP process or use our matching tools to find you the best matches for bpo service providers around the globe to make sure your team is an extension of your business, not a completely different team.
Onshore Support
Size Doesn't Matter!
Onshore Support
Our team members are strategically placed around the world to make sure that we give our customers onshore support to make sure that their outsourcing and offshoring journey is successful.
Size Doesn't Matter!
Size Doesn't Matter!
Size Doesn't Matter!
Whether you want to start small with one team member, or would like to move your contact center to an offshore location, we have the expertise to help you negotiate the best deal and find the right solution for you.
We Are Experts
Size Doesn't Matter!
Size Doesn't Matter!
Our team has extensive BPO outsourcing experience, both working in, working for and buying from and have built up a network around the globe. Our expertise comes from our experience within the sector and living in the countries and experiencing the different cultures.
Maximize Your Business Success Today
Strategic Planning
Through BPO consulting, our team of experts will help you develop a clear and concise strategic plan that aligns with your business goals and objectives. We will make sure you are prepared to be successful and help with any process documentation, process alignment and training plans to make sure that you get the results you desire.
Operations Management
We provide customized operations management solutions during the BPO consulting, that will help you streamline your processes and improve your overall efficiency. This will help you to identify which roles can be successfully performed and what management is needed to ensure success.
Team Roles
Our team can help you visualise how the team will work and fit into your business. With the experience we have gained we know which roles work in a remote environment for BPO services, which don't and how to set up the team for success. Whether you are looking at a single or small person team, or a larger function, we can help you designate the responsibilities and help you set up the management function for those roles.
Customer and Provider Matching
Filling in a simple questionnaire with one of our experts, our systems will provide the best match possible for your needs. The answers are then matched against our database of BPO services providers through a smart match software to give us the best matches based on the answers for your business. We then work with you to find the perfect match.
Tours
If you would like to explore the different BPO services providers available we would be happy to arrange a tour for you and accompany you to see the providers in your preferred destination.
Vendor Selection
We offer comprehensive processes to create your BPO procurement and RFP process with the questions you should be asking, what results you should be looking for and how to make sure that your selection process sets you up for success.
Cost Management
Our BPO consulting services will help you attract, retain, and develop top talent, as well as manage your workforce costs more efficiently and effectively. With our years of experience we know what you should be paying depending on the role and what is achievable based on your budget.
Risk Management
We understand the risks that businesses face when looking for BPO services. We know what to look for within providers to make sure that these risks are mitigated. If you need your provider to be PCI-DSS compliant, we know where to go. Looking for a provider with ISO certification? we know who can provide it. Need HIpaa compliance? we've got you covered.
On Going Support
Our team of experts are there to help you not only get the best BPO services provider but we are there to make sure that you continue to get the success that your business needs. We can provide ongoing support throughout the BPO procurement process and for your length of your engagement with the BPO provider and also help you over the initial phase, and make sure that your goals are achieved continuously.