What are bpo outsourcing services?

Business Process Outsourcing, or BPO, refers to the process of contracting business functions to be handled by a party outside of the company, a bpo service provider.  BPO companies can provide this support thanks to their strong understanding of organisational processes that are similar across most companies.

BPO outsourcing companies can be nearshore (within your country or very close) or offshore (further afield around the globe). Nearshore companies may have more in depth knowledge of niche processes for each region. Offshore companies tend to be more cost effective, although you may have to manage the process tighter to ensure results are satisfactory.

Outsourcing and offshoring for cost savings is a rising trend throughout western companies, contact us now for help in gaining an advantage over your competitors.

For years offshore solutions were only available to large corporations who used low cost call centers to increase their profit margins. That changed and outsourcing through BPO outsourcing companies now offers the same savings to small and medium businesses throughout the globe. 

Allowing businesses to rapidly scale their operations, whether they are looking for help with accounting, software development or admin tasks, the BPO and KPO landscape is still underused and small to medium businesses are hesitant to delve into a world that seems scary. They do not know where to start, what risks are there and if they are aware, how to manage those risks and avoid disruption. But the benefits are great, typical savings range from 70%-30% per role, depending on the function, the location of the staff members and the provider that is chosen.

Some of the benefits of using a provider include:

• Speed of recruiting 
• Ability to ramp teams up and down without the need to end agreements
• Ability to hire worldwide talent without the risk of running foul of employment laws
• Cost savings on both the employees and the need for office space
• Extend working hours at a fraction of the cost
• Enable new functions within the business that were cost prohibitive previously 
• Less HR, payroll and admin functions needed within your business